Click on the user account to check on their storage limit. To perform this check, open the Microsoft 365 Admin Center and select the Users tab, followed by the Active Users tab. Next, check to see if the users who are running out of space are subject to the default OneDrive for Business storage limits, or if they have a custom limit. Just beneath the Default Storage field, click on the link to determine the maximum storage limit for the Microsoft 365 plan. The default storage limit is normally 1024 GB (1 TB), but admins can increase it. Click on the Storage tab, which details the default storage limit for Microsoft 365 users.
Log in to Microsoft 365 and open the OneDrive Admin Center. If users need additional OneDrive space, first check the default storage limits. Fortunately, there are ways of working around the default OneDrive for Business storage limits.
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